Õppeaine 'Sidetehnilise teenuse korraldamine'

Aasta:   2014/2015    2015/2016    2016/2017    2017/2018    2018/2019    

ELA

e-tugi,
http://moodle.eava.ee/

Give the students an overview of the organisation of communication service (technical support), the components relating to it and of the processes of quality management.

The student having covered the subject course:
1) Knows the organisational systems for offering technical support;
2) Has obtained the understanding of the interconnection between the quality and safety system and the procedures of offering technical maintenance service.
3) Is able to apply different methods for organising technical support;
4) Is aware of the necessity for evaluating the competence of the technical personnel and knows the methods of evaluation;
5) Has got an overview of the life cycles of technical systems, and the related procedures and documentation;
6) Is able to evaluate the necessity for evidence;
7) Have obtained knowledge of planning the management of technical equipment and devices.

The subject course covers the topics related to the management and structure of the components of technical support. The subject course deals with the following technical support components: organisation, personnel, processes/procedures, and the quality and safety management system. In addition to covering the components in depth, the different cycles of systems are dealt with beginning from the vision and ending with their dismounting.

2018: ER*  

2017: ER*  

2016: ER*  

2015: ER*  

2014: AM  ATS*  CNS  ER*  

2013: AM  CNS  ER*  

2012: AM  ER*  

2011: AM  

2010: AM  

2009: AM  

* Valikaine